How to place an online order
Shopping at Smartshop Love is quick and easy. If this is your first time, here is a step-by-step guide to help you complete your order without any hassle.
- Choose your product: On the product page, you can see whether there are different variants available (formats, colors, sizes, etc.). Select the option you prefer. The price shown is the final price of the product at that time.
- Select the quantity: Use the “+” and “–” buttons to indicate how many units you want to add to your purchase.
- Add it to the cart: Click on “Buy” to add the product.
- By clicking on the cart icon located in the upper right corner, you can view a summary of all the items you have selected.
- Complete your purchase: Once your cart is ready, simply click on “Place order”.
- Enter your details: You can log in, create a new account, or continue as a guest. However, if you register, you will be able to enjoy exclusive promotions and manage your orders more easily.
- Choose the shipping method: All orders are shipped via express delivery so you receive your purchase as quickly as possible.
- Select the payment method: Choose the option that suits you best: card payment, ATM deposit, bank transfer, Bizum, cash on delivery, or cryptocurrency. You can find detailed information on the payment methods information page.
- Enter the shipping address: Fill in the required delivery details and make sure everything is correct before continuing.
- Review your cart: Check the products, quantities, and prices to confirm that everything is exactly as you want it.
- Apply your coupon (if you have one): Enter your promotional code in the corresponding section so the discount is applied automatically.
- Confirm your purchase: Click on “Buy now”. You will be redirected to the appropriate payment system depending on the selected option.
After completing your purchase, you will automatically receive a confirmation email from Smartshop Love with your invoice and order number. If you have any questions, our customer support team is always available to help.
Order tracking
As soon as your order leaves our warehouse, we will send you an email with all the relevant information:
- Tracking number
- Shipping company responsible for delivery
With this number, you can check the status of your package on the TRACK YOUR ORDER platform and see where it is along its journey.
Modify or cancel an order
We work with express shipping, so orders are prepared very quickly. If you need to modify or cancel your order, it is essential that you contact us as soon as possible.
You can call customer service directly at (+34) 693 59 42 06, Monday to Friday from 9:00 a.m. to 7:00 p.m., and Saturday from 10:00 a.m. to 1:00 p.m. We are here to help you with any changes you may need.